Communications Officer Marcus Coulter is nominated for Telecommunicator of the Year for his quick thinking and professionalism in handling a 9-1-1 call from a woman who had been abducted by an armed male friend in August of 2010. She was in great fear and almost hysterical at times, but Officer Coulter was able to calm her down and maintain her ability to communicate the changing location of the suspect during the hour-long call. As a result, law enforcement officers were able to locate and stop the vehicle after spiking it several times, and the suspect was apprehended with no injury to the woman.
“There is no doubt that the safe outcome of this incident is a direct result of his experience and quick thinking,” Lieutenant Dana Mays said. “Officer Coulter learns quickly from the experience of others and works effectively as a team member.”
Communications Officer Stacy Inscore is nominated for Silent Hero, an officer who goes above and beyond the designated and customary duties on a daily basis, for her persistent efforts to keep the Denton County Sheriff’s Office communications center compliant with all state requirements in her position as Emergency Medical Dispatch Quality Control officer, which she fulfills in addition to her duties as a dispatcher.
“Officer Inscore is always available to explain any issues and answer any questions from other dispatchers, and she is never to busy to meet one-on-one with them to ensure their understanding of medical updates,” Lieutenant Mays said. “Her efforts are important to upholding the quality of professionalism our department has been able to attain, and her fellow dispatchers often comment on her helpfulness and positive attitude.”
Team 911 Award of Merit
Corporal Kim Copley and Communications Officers Trisha Chapman, Marla Hamilton, Stacy Inscore and Shannon Hollis are nominated for the Team 911 Award of Merit for their response to a boating accident that occurred in September 2010. The accident involved two boats that collided in a remote area of Lake Lewisville, resulting in multiple victims, including several children from two large families. Lake Cities Fire Department declared the accident a Mass Casualty Incident and requested mutual aid from Lewisville, Little Elm, Highland Village, Flower Mound, Argyle, Denton, and three Careflite helicopters. In all, 12 patients were transported by multiple emergency units. Multiple resources, including responses from 10 different agencies, were used that day, and the quick actions and professional coordination of the communications staff on duty during this call resulted in expedited transportation of the victims with no loss of life.
Communications Captain Michelle Pena said the incident was a team effort in which the cooperation and professionalism enabled responders to quickly and efficiently render aid to the victims.
“We are very proud of each and every one of our officers,” Communications Captain Michelle Pena said. “There is no doubt that their outstanding abilities and dedication to their profession certainly made a difference to these families.”
Sheriff Benny Parkey said that the diligence and professionalism of the communications department is the key element of the public safety services the families of Denton County rely on from their emergency responders.
“It is hard to overstate the importance our communications department has in the ability of the Sheriff’s Office to fulfill its obligation to the citizens of Denton County. They are, literally, the first responders in every emergency situation, and their dedication and professionalism is key to the ability of every other officer to do their job,” Sheriff Parkey said. “Denton County is fortunate to have such dedicated and professional communicators such as these working for the Sheriff’s Office.”
Public Information Officer
Denton County Sheriff's Office